Zensleepers

Terms & Conditions

When booking a consultation with Zen Sleepers, the Client agrees to these Terms of Service:
“Zen Sleepers" is the trading name of Zen Sleepers. In these Terms of Service 'we', 'us' and 'our' refers to “Zen Sleepers".
"Client” means any person or entity engaging Zen Sleepers for their services as discussed in these Terms of Service.

General

The Client agrees to follow safe sleep practices in line with SIDS recommendations. Please click here to read more.
The Client understands the safety guidelines on co-sleeping.
The Client will disclose any medical conditions that their child has to Zen Sleepers.
The Client will not disclose any of the information they receive from Zen Sleepers to a third party, without Zen Sleepers' prior permission.

Client Acknowledgement

The information provided in the sleep questionnaire is as accurate as possible the Client’s knowledge.
If the Client’s child has a medical condition, my health care provider’s approval has been sought before commencing a sleep plan.
The Client acknowledges it is the Client’s responsibility to rule out any possible medical causes of sleep problems of their child (such as sleep apnea) as the child who has underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.
The Client acknowledges it is the Client’s responsibility to ensure their child is gaining weight accordingly, thriving and otherwise well before embarking a sleep plan.
The Client acknowledges that Zen Sleepers is not able to give medical advice and any questions or concerns that I have regarding my child’s health will be under my health practitioners’ care. A sleep plan by Zen Sleepers is not intended to replace or substitute medical advice.
The Client acknowledges that Zen Sleepers will not be responsible nor liable in any event of injury or adverse events occurring while undertaking a sleep plan. The client is responsible for the safety and health of their child at all times.
The website may contain links to other websites that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Zen Sleepers is not responsible for the availability of, or the content located on

Payment

Full payment for all packages and follow-up support is required prior to consultation starting. Once payment is received in full the Client will receive acknowledgment of payment by Zen Sleepers. Phone consultations will be confirmed once payment has been made.
Zen Sleepers reserves the right to alter prices at any time for any reason.
A sleep plan will not be issued or a consultation will not take place with outstanding invoices remaining. Zen Sleepers reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.
Any outstanding debt to Zen Sleepers will be referred to debt collection agencies.

Cancellations

Cancellations made more than 5 working days prior to a consultation will receive a full refund, less transaction fees.
Cancellations made less than 5 working days prior to a consultation will receive a 50% refund, less transaction fees.
Cancellations within 48 hours of the proposed consultation endures no refund for change of mind. In the occurrence of sickness or critical events, Zen Sleepers can reschedule the consultation and cater accordingly.
Once the sleep plan has been received or a consultation has taken place, there will be no refund offered for change of mind.
Zen Sleepers reserves the right to cancel any package prior to the commencement of the home or phone consultation if they deem the package inappropriate for the Client. An alternative package may be suggested and the price difference refunded or the full amount refunded if Zen Sleepers or the Client chooses to forfeit the service engaged.

Follow-up support

A fair use policy applies with respect to text message support. Texts will be answered between 8am and 8pm, Monday to Saturday.
One week of follow-up support includes 2 x 15 minutes phone call and daily text for 7 days.
Two weeks of follow-up support (as part of the Zen Sleepers Package's) includes daily feed/sleep feedback and 4 x 15 minutes phone call (excluding Sundays).

Conditions of a Sleep Plan

Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of situation, following the plan correctly, communication to Zen Sleepers and the parents’ desire for change.
A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.
Most clients will see results within 10-14 days.
Zen Sleepers is obligated to keep up to date with current information, research and knowledge surrounding child’s sleep.
I understand that my customised sleep plan is meant for my child and I only, and should not be shared with a third party, I acknowledge the information might not be suitable for another child.
Any changes I make to my children’s sleeping or eating arrangements are my decision and Zen Sleepers will only make suggestions for change, of which I am responsible for choosing to implement.
It is my responsibility to contact Zen Sleepers for my follow up and send the sleep log information through to be assessed for feedback as frequently as suggested.
Upon purchase to a sleep plan I am agreeing to these terms and conditions and privacy policy as outlined.

Home Visit

For clients that are considering booking in-home support or have booked in-home support, Amy will contact you via phone for a 15 minute consult at the time you have booked in for.
During this consult you will make a plan with Amy for when the in-home support will take place. Amy is typically available to attend the home consult within 1-3 weeks of the 15 minute consult, subject to availability.
The Client is responsible for informing Amy who will be in the home during the in-home support and their relationship to the Client. If Amy arrives at the home and does not feel it is appropriate or safe to enter the home, the in-home consultation will be rescheduled if Amy deems it safe to do so.
If at any time during the in-home consultation Amy doesn't feel it is appropriate to stay due to safety concerns; the in-home consultation will be concluded and rescheduling of the remaining in-home consultation will not be provided.
Refunds are not available for in-home support packages.

Disclaimer

Zen Sleepers adhere to and follow all WHO breastfeeding guidelines. Please click here to read more.
Zen Sleepers adhere to and follow all of the American Academy of Pediatrics safe sleeping guidelines. Please click here to read more.
Zen Sleepers does not offer any medical advice, services or treatment to any client. If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or pediatrician immediately.
Changes to your baby's sleep or eating arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement.
The information provided on this website or by Zen Sleepers is not intended nor is implied to be a substitute for professional medical advice. The Client must always seek the advice of a GP or other qualified healthcare provider with any questions regarding a medical condition or the health and welfare of their baby, toddler or child.
Zen Sleepers will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided.
Zen Sleepers shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.
This website or Zen Sleepers may provide links or references to other sites, but Zen Sleepers will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content. Any links to other sites or references are provided as merely a convenience to the users and clients.

© zensleepers 2022

Zen Sleepers owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals, and technical information provided to you. The Client may download content only for their personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way without express written permission of Zen Sleepers or the author of any particular submission.

All materials are provided for non-commercial personal use only. The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise compete Zen Sleepers.

Zen Sleepers maintains this site for your personal information, education and communication. Please feel free to browse the site. The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials. You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Zen Sleepers’ written permission.

Confidentiality and Privacy Policy

I acknowledge that Zen Sleepers will uphold my case in confidentiality and discretionary.
I confirm that I will not share my child’s sleep plan or its content with any third party without Zen Sleepers permission to do so. By sharing the plan, it may not be in the third party’s best interest for the child as these plans are customised to each child’s needs.

Information we collect

Zen Sleepers will collect typical personal information including name, address, phone number, email address. Zen Sleepers will use your personal information to create an online registration for you, to record and process your package for general communication. Zen Sleepers does not sell or rent your personal information to third parties.

Emailing tools

Zen Sleepers will communicate with you by email and may send you Newsletters and other marketing information.

Control of your online credentials

If you have registered online, you are responsible for all actions taken with your username, email address and password. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.